Atypical Blog
Engineering, product and ideas.
iPaaS vs point-to-point vs middleware: how to choose
Integration decisions are rarely wrong on the day they are made. They are wrong by the third system.
How to measure an AI agent: the metrics that matter
Automation rate is the metric most often reported and the one least likely to tell you anything.
AI agent handoffs: designing escalation to a human
An agent that never escalates is not confident. It is unsupervised.
Master data agent: keeping ERP and CRM records clean
A de-duplication project has an end date. Master data does not.
Bank reconciliation agent: statement matching at scale
The interesting design question is not what the agent matches. It is what it does with what it cannot.
Dunning agent: automating collections follow-up with AI
Collections is the only finance process where doing it faster can cost you the customer.
CRM–ERP sync: why one customer record breaks in 2 systems
Bidirectional sync is not a setting. It is a series of decisions about who is allowed to be right.
Ecommerce orders into ERP: 4 integration architectures
Every one of these works at some volume. The question is which one breaks first at yours.
NetSuite implementations that slip: 7 failure patterns
Almost no ERP project fails for technical reasons. It fails for reasons that were visible in week three.